Terms and conditions: 3-year boiler service plan

Last updated: 21 October 2026. These terms apply to our 3-year gas boiler service plan and to one-off gas boiler services booked through this website.

Gas emergency? If you smell gas, leave the property and call the National Gas Emergency Service on 0800 111 999 straight away. This plan is not an emergency service.

1. About us

The plan is provided by Quick Fix Plumbing Co Ltd ("we", "us"), registered in England & Wales, company no. 16740288, registered office 33 Hanover Drive, Basildon, Essex SS14 1ST. Email leemertens38@gmail.com, phone 07946 341834.

Gas Safe registration 969426 is held by our sister company, Meta Elite Build UK Ltd (company no. 16472108). Every service is carried out by a Gas Safe registered engineer. [CONFIRM: how the work is carried out under registration 969426, e.g. by an engineer registered with Meta Elite Build UK Ltd, and that Gas Safe Register is happy with this arrangement]

2. What the plan is (and isn't)

The plan is a servicing contract. It is not insurance and not breakdown cover. It doesn't include repairs, parts, call-outs or emergency visits.

3. Who can join

The plan covers one domestic natural gas boiler at one address in the parts of Essex we serve (see the area pages on this website). We'll check your postcode when we contact you.
You must be 18 or over and either own the property or have the owner's permission. Landlords can join for a let property.
We don't service: oil boilers, LPG boilers [CONFIRM: whether LPG boilers are excluded], electric boilers, back boilers [CONFIRM: whether back boilers are excluded], warm-air units, commercial boilers [CONFIRM: upper output limit for domestic boilers, e.g. 70 kW], gas fires, cookers or other appliances, or boilers older than [CONFIRM: any age limit, or delete].
We may decline a boiler if we can't service it safely, for example if the manufacturer no longer supplies the parts or information needed [CONFIRM: this exclusion].

4. What's included

One annual gas boiler service in each plan year (three services over the three years), carried out in line with the manufacturer's instructions.
A written service record after each visit, and honest advice on anything we find.
A reminder when each service is due, and a visit booked in your preferred month where we can.

5. What's not included

Repairs, replacement parts, breakdowns, call-outs and emergency visits.
Work on your central heating system, radiators, pipework, hot water cylinder, controls or thermostats, power flushing, or system cleaning.
A Landlord Gas Safety Record (CP12), unless you book and pay for it separately.
Faults caused by damage, misuse, frost, limescale, sludge or work by other people.
Making good, decorating, or moving furniture or boxing to reach the boiler.

If a service finds a fault, we'll explain it and give you a quote. We won't do any extra work without your agreement. If we find something dangerous, we must follow the Gas Industry Unsafe Situations Procedure, which may mean turning off and labelling the boiler, with your permission where the procedure allows.

6. Price and payment

The plan costs £80 a year including VAT, and the price is fixed for all 3 years (£240 in total). [CONFIRM: that the price stays at £80 even if the VAT rate changes]
Year 1 is paid by card through our SumUp payment link when you sign up. Your plan starts once we receive payment.
Years 2 and 3: we email you a SumUp invoice for £80 about [CONFIRM: how many days or weeks before each anniversary] before each plan year starts. You can pay it online, or by card on our machine at your visit.
There is no direct debit and nothing is taken from your account automatically.
If you don't pay a yearly invoice within [CONFIRM: number of days] of it being sent, the plan ends at the end of the plan year you've paid for. There is no penalty.
One-off services cost £85 + VAT (£102 including VAT), paid by SumUp payment link or by card on the day.

7. Booking and access

We'll contact you to agree a date. Please give us safe access to the boiler and make sure someone aged 18 or over is at home.
Please give us at least [CONFIRM: 24 hours] notice if you need to move an appointment. If we can't get in at an agreed time, we'll offer another date [CONFIRM: whether a missed-appointment charge applies, and how much].
If your service isn't carried out within its plan year because we couldn't get access or you didn't book, [CONFIRM: whether it is lost or carried over].

8. Your right to cancel (14-day cooling-off period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can cancel within 14 days of the day after you sign up, for any reason. Tell us by email or phone, or use the model form below. You don't have to give a reason.

We'll refund the money you've paid within 14 days of you telling us, to the card you paid with.
We won't carry out your first service during the 14 days unless you expressly ask us to (there's a box for this on the sign-up form). If you ask us to and then cancel within the 14 days, we may deduct a proportionate amount for any service already carried out [CONFIRM: the amount deducted, e.g. the full £80 for year 1 if the service has been completed].

Model cancellation form: "To Quick Fix Plumbing Co Ltd, 33 Hanover Drive, Basildon, Essex SS14 1ST, leemertens38@gmail.com: I hereby give notice that I cancel my contract for the 3-year gas boiler service plan. Signed up on: ___. Name: ___. Address: ___. Signature (if on paper): ___. Date: ___."

9. Cancelling after the cooling-off period

You can cancel at any time by email or phone, with no exit fee [CONFIRM: no exit fee].
If you cancel after paying for a plan year but before that year's service, we'll refund [CONFIRM: the full £80, or the amount less an admin fee]. If that year's service has been carried out, there's no refund for that year.
Simply not paying a yearly invoice also ends the plan.

10. When we can end the plan

We can end the plan by telling you in writing if: a yearly invoice isn't paid; the boiler is unsafe, can't be serviced or is removed; you move outside our area; or our engineers are treated abusively. If we end it for a reason that isn't your fault, we'll refund any money you've paid for a service not yet carried out.

If you replace your boiler or move house within Essex, [CONFIRM: whether the plan transfers to the new boiler or new address].

11. Our responsibilities

We'll carry out every service with reasonable care and skill, as the Consumer Rights Act 2015 requires. If we don't, we'll put it right or, if we can't, give you a fair refund.
We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or not using reasonable care and skill. We're not responsible for loss that wasn't foreseeable, for existing faults in the boiler or system that a service doesn't cause, or for business losses.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit. Nothing affects your legal rights.
We hold public liability insurance with Irwell Insurance Company Limited, with a limit of indemnity of £5,000,000.

12. Your information

We use your details to arrange your services, take payment and remind you when you're due. Our privacy notice explains how we handle your information.

13. Complaints

If you're not happy, please call or email us and we'll try to sort it out quickly. We aim to reply within [CONFIRM: number of working days, e.g. 5]. If we can't resolve it, you can get free advice from Citizens Advice (0808 223 1133).

14. Changes to these terms

We won't change the price or what's included during your 3-year plan. We may update these terms for legal or practical reasons, and we'll tell you about any change that affects you before it applies.

15. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute.