Privacy notice

Last updated: 21 October 2026

1. Who we are

This website, essexboilerservicing.co.uk, is run by Quick Fix Plumbing Co Ltd, a company registered in England & Wales (company no. 16740288), registered office 33 Hanover Drive, Basildon, Essex SS14 1ST. We are the "controller" of the personal information you give us, which means we decide how it is used and we are responsible for looking after it.

ICO registration number: [CONFIRM: our Information Commissioner's Office data protection fee registration number, or confirm we are exempt]

2. What information we collect

When you fill in our sign-up or enquiry form: your name, phone number, email address, home address and postcode, the plan or service you want, your preferred month, your boiler make, model and age, any notes you add, which area page you used, and the boxes you ticked.
When you become a customer: your appointment dates, service records, any faults or safety issues we find, invoices and payment status.
When you pay: payments are taken by SumUp on their own secure page. SumUp tells us that a payment was made, the amount and your name or email. We never see or store your full card details.
When you contact us by phone, text, email, Facebook, Instagram or Messenger: your messages and contact details.
If you fill in a form on one of our Facebook or Instagram adverts: the answers you give, which Meta passes to us.
Technical information: our web host keeps basic server logs (such as your IP address and the pages requested) to keep the site running and secure. This website doesn't use analytics or advertising cookies.

3. How we use it, and our legal reasons

To arrange and carry out your service or plan, take payment, send your yearly invoice and keep your service records. Legal basis: performance of a contract with you, or steps you asked us to take before entering one.
To remind you when your service is due and answer your enquiries. Legal basis: contract for plan customers, otherwise our legitimate interests in running our business and replying to you.
To keep accounts and records the law requires, such as tax records and gas safety records. Legal basis: legal obligation.
To deal with complaints, claims or safety issues. Legal basis: our legitimate interests and, where it applies, legal obligation.

We don't sell your information, and we won't send you marketing unrelated to your boiler service. If we ever want to, we'll ask for your consent first, and you can withdraw it at any time. We don't make decisions about you using automated decision-making or profiling.

4. Who we share it with

Netlify, Inc. hosts this website and handles the form. Form entries are stored by Netlify and emailed to us.
Google (Gmail) provides the email account where form entries and emails arrive.
SumUp processes card payments and payment links.
Meta (Facebook, Instagram, Messenger), if you contact us there or use one of our advert forms.
Meta Elite Build UK Ltd (company no. 16472108), our sister company, which holds Gas Safe registration 969426, where it is needed for gas safety records or notifications.
Our accountant, HMRC, Gas Safe Register or other authorities, where the law requires it or to deal with a safety issue.

Some of these providers store information outside the UK, including in the USA. Where they do, we rely on the safeguards UK data protection law requires, such as UK adequacy regulations (including the UK–US "data bridge") or the UK International Data Transfer Addendum.

5. How long we keep it

Enquiries that don't go ahead: up to [CONFIRM: 12 months] from your last contact, then deleted.
Customer, plan and payment records: for the length of your plan, then 6 years after it ends, for tax and legal reasons.
Service and gas safety records: [CONFIRM: how long service records are kept, e.g. 6 years after the plan ends]
Netlify form entries are deleted from Netlify once they're in our customer records. [CONFIRM: how often form entries are cleared from Netlify].

6. Your rights

You have the right to ask for a copy of your information, to have it corrected, to have it deleted, to restrict or object to how we use it, and to receive it in a portable format. Where we rely on your consent, you can withdraw it at any time. To use any of these rights, email or call us using the details above. We'll reply within one month.

If you're unhappy with how we've handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint or 0303 123 1113.

7. Changes

We'll update this notice if the way we use your information changes. The date at the top shows when it last changed.